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Customer Feedback Analysis
Part 1/3: Many Voices — Customers Discuss Why Understanding Customer Needs is the Gold Standard
Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.
8 Ways to Get Higher NPS Survey Response Rates
NPS surveys are great tools for learning what works and what doesn't work for your business. The challenge, however, is getting decent customer response rates.
What is the Voice of the Customer (VoC) and why is it important?
A VoC program helps you stay close to customers. It's not only a critical pillar for business success, it's a business differentiator.
How Dyne CEO Christopher Bevans Uses Technology To Engage the Voice of the Customer
Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...
GPT-3 Examples - Using OpenAI's API for Analyzing Customer Feedback
We use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.
Creating a Voice of the Customer (VoC) Program Best Practices from Top CX Leaders
Built for CX Leaders, learn how to make your VoC program a sustainable success.
Part 5: 3 Ways to Grow Your Company By Finding Your Customer’s Voice
How to effectively manage digital customer service, ensure happy customers and drive sales. Customer service needs to be a team sport, the best-in-class orga...
How Are Your Customers Feeling About Coronavirus / COVID-19?
Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. Using Chatdesk Trends, we analyzed customer feedback...
3 Takeaways from Microsoft's former Head of Social Customer Care, Kriti Kapoor
We sat down with Kriti Kapoor, former Head of Social Customer Care at Microsoft, to get her advice on how brands can enhance their Voice of the Customer program
Automatic analysis of customer feedback with Delighted + Chatdesk
Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat
Customer Feedback Analysis
Trends & Insights