How to find the Voice of the Customer (VoC) to enhance your business
Takeaways after co-hosting the New York Customer Experience Meetup on best practice case studies on Voice of Customer analytics.
Automatic analysis of customer feedback with Delighted + Chatdesk
Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat
How Are Your Customers Feeling About Coronavirus / COVID-19?
Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. Using Chatdesk Trends, we analyzed customer feedback...
Part 5: 3 Ways to Grow Your Company By Finding Your Customer’s Voice
How to effectively manage digital customer service, ensure happy customers and drive sales. Customer service needs to be a team sport, the best-in-class orga...
Part 1/3: Many Voices — Customers Discuss Why Understanding Their Needs is the Gold Standard
Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.
Part 2/3: Many Voices — How One Company Executive is Using Technology To Engage the Voice of the Customer in Fashion
Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...