Customer Feedback Analysis

We use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.

A few insightful takeaways from our conversation with Kriti Kapoor, former Head of Social Customer Care at Microsoft.

Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.

Takeaways after co-hosting the New York Customer Experience Meetup on best practice case studies on Voice of Customer analytics.

How to effectively manage digital customer service, ensure happy customers and drive sales. Customer service needs to be a team sport, the best-in-class orga...

Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...

Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. Using Chatdesk Trends, we analyzed customer feedback...

Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat