Scaling Support

Customer Feedback Analysis

Part 1/3: Many Voices — Customers Discuss Why Understanding Customer Needs is the Gold Standard

Discern the profile of your customer, their demographic, their desires, and how they manifest those desires into purchases.

Automatic analysis of customer feedback with Delighted + Chatdesk

Delighted has partnered with Chatdesk Trends to make it easy to analyze NPS, CSAT, CES feedback alongside all your other customer communications - email, chat

How Are Your Customers Feeling About Coronavirus / COVID-19?

Retailers and brands are facing challenges to understand their customer service data due to Coronavirus. Using Chatdesk Trends, we analyzed customer feedback...

Part 5: 3 Ways to Grow Your Company By Finding Your Customer’s Voice

How to effectively manage digital customer service, ensure happy customers and drive sales. Customer service needs to be a team sport, the best-in-class orga...

Part 3/3: Many Voices — 3 Takeaways for a Customer Support Leader To Enhance your Voice of the Customer Program

A few insightful takeaways from our conversation with Kriti Kapoor, former Head of Social Customer Care at Microsoft.

GPT-3 Examples - Using OpenAI's API for Analyzing Customer Feedback

We use the GPT-3 model to help companies better understand their customers by highlighting or summarizing insights from their customer feedback.

Part 2/3: Many Voices — How One Company Executive is Using Technology To Engage the Voice of the Customer in Fashion

Pay attention to response time. Empower the people you trust and build the empire together brick by brick. Encourage your team. Every idea is a good one and...

How to find the Voice of the Customer (VoC) to enhance your business

Takeaways after co-hosting the New York Customer Experience Meetup on best practice case studies on Voice of Customer analytics.

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