Customer Support

As the holiday season approaches, a record number of workers are quitting their jobs. Customer service teams, too, are starting to feel the hiring crunch.

Outsourcing customer service the right way can provide a great customer experience — without harming your business or bottom line.

In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.

Maximize your ecommerce sales by using our proven abandon cart email templates. Learn how to recover lost sales and increase customer retention.

Discover what a customer engagement platform is and the best tools on the market right now that can help you improve your overall customer experience.

Don't know how to respond to negative reviews? Here are seven negative review response examples and templates you can use to win back customers.

Looking for an outsourced live chat service? In this article, we'll go over everything you need to know about outsourcing your live chat support tickets.

Looking to super-charge your customer service team? Here are 10 customer service apps designed to help streamline your CS team.

Providing great customer service creates a healthy brand and produces loyal customers. Here are 13 ways to consistently provide good customer service.

Looking for guidance on how to approach your SaaS customer service strategy? In this article, we'll explain everything you need to know.

Learn what makes a great ecommerce customer service strategy and how it can help grow your ecommerce business.

Providing an excellent customer experience on social media will provide significant results for your brand.

Practical tools to prepare for the future of customer service on social media.

Leading beauty brand OLAPLEX, used Chatdesk to scale in new languages and during peak periods

Not only is social media a great way to connect with potential and current customers, but it's also an invaluable tool for providing customer care.

Learn how to create a customer care strategy on social media that helps you easily drive sales.

Business owners may view customer service as a place to scale back spending - research shows that customer service is critical in recession-like environments.

Communicating price increases as transparently as possible is essential to making sure your customers stay loyal to your brand.