Customer Support

Outsourcing customer service the right way can provide a great customer experience — without harming your business or bottom line.

In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.

Expansions typically come with hidden costs. You may know for a fact that you need more customer service agents, but can you afford it?

This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.

Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.

Our takeaways from the Twitter report of Customer Service on their platform. Customers’ service Tweets are increasing faster than companies can respond.

Richard Shapiro’s book “The Endangered Customer: 8 Steps to Guarantee Repeat Business” covers the personal and human touch in customer relations.

While growing organically is a great sign for a company, there are many expenses beyond salary you’ll need to consider.

Best practices, strategies and tips for preparing your customer service team for Black Friday and Cyber Monday during the holiday shopping season

Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.

As the holiday season approaches, a record number of workers are quitting their jobs. Customer service teams, too, are starting to feel the hiring crunch.

Many fintechs are still struggling to perfect their customer service. Fine-tuning their customer support offerings can turn this challenge into an opportunity.

Home gym equipment sales have skyrocketed during the pandemic. Learn how can you adjust your supply chains to address spikes.

Greeting card brands are revamping their offerings to keep up with the rise of e-commerce. To drive revenue, brands can follow these strategies.

Social commerce is expected to skyrocket in the coming years. To capitalize on this trend, Twitter is developing new features - Here's what brands should know.

Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.

A look at 4 companies that are championing various areas of mobile and social customer service through better and stronger relationships.

Your company is growing and it is time to consider how much help you need. Find out the biggest questions you need to answer to determine if now is the time.