Customer Support

Learn how thousands of businesses use an outsource customer service platform to automate their customer support and improve customer retention.

Customer retention metrics are the parameters businesses use to measure how well you’re retaining customers; these are the top 8 you need to pay attention to.

Get 6 shipment delay apology letter templates when the weather isn't cooperating.

Learn how to use the Erlang model to calculate how many customer service agents you need.

Learn how to reply to customers gracefully on their refund status with these customizable response templates.

Items left behind in the cart are sales lost. Reconnect with your customers with these 10 abandoned cart email examples and tips.

Maximize your ecommerce sales by using our proven abandon cart email templates. Learn how to recover lost sales and increase customer retention.

Social commerce is expected to skyrocket in the coming years. To capitalize on this trend, Twitter is developing new features - Here's what brands should know.

When it comes to comment moderation on a business's social media profile, companies need a sophisticated strategy.

How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships

Discover what a customer engagement platform is and the best tools on the market right now that can help you improve your overall customer experience.

Leading beauty brand OLAPLEX, used Chatdesk to scale in new languages and during peak periods

Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.

In this article we break down whether it makes sense to outsource to a BPO or scale up the business to include an internal support team.

Not sure how to write an apology letter to a customer? In this article, we'll give you all the email templates you need for writing apology letters.

Don't know how to respond to negative reviews? Here are seven negative review response examples and templates you can use to win back customers.

Nearly 40% of customers cancel their new year subscriptions after 90 days. For subscription brands to succeed, effectively managing this customer churn is key.

While growing organically is a great sign for a company, there are many expenses beyond salary you’ll need to consider.