Customer Support

Learn how to reply to customers gracefully on their refund status with these customizable response templates.

The use of QR codes skyrocketed due to the COVID-19 pandemic. Brands should know that these QR codes can be tools to boost their marketing and customer service.

How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships

Having thoughtful customer support can empower your Shopify business. Here are some customer-facing apps to help you thrive in Shopify’s evolving marketplace.

Due to the ongoing supply chain constraints, returns will cost brands. To keep up, brands will need to formulate efficient return policies.

Have high return rates? Here are a few returns management tips to help your eCommerce business handle the impact.

An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.

Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.

Beyond saving time and money, there are other benefits to reap when outsourcing your customer service.

Learn what it takes for eCommerce businesses to meet customers' standards and optimize the customer support strategy to exceed expectations.

Brands want to build their presence on TikTok, but often overlook a key aspect on the platform: customer support. Here’s how you can build a strategy around it.

Learn how to use the Erlang model to calculate how many customer service agents you need.

The Shopify Fulfillment Network is Shopify's in-house fulfillment program designed for its third-party sellers. Here's what you need to know about it.

Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.

Social commerce is expected to skyrocket in the coming years. To capitalize on this trend, Twitter is developing new features - Here's what brands should know.

Your company is growing and it is time to consider how much help you need. Find out the biggest questions you need to answer to determine if now is the time.

YouTube sees Livestream shopping as the future of its commerce ambitions. Given that YouTube has 2.29 billion users, brands need to be paying attention.

While growing organically is a great sign for a company, there are many expenses beyond salary you’ll need to consider.