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How to outsource customer service in just 5 steps
Outsourcing customer service the right way can provide a great customer experience — without harming your business or bottom line.
CX for the holidays: What ecommerce brands should prioritize
In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.
Part 3/6: Scaling support — The True Cost of Organically Expanding Your Customer Service Team
Expansions typically come with hidden costs. You may know for a fact that you need more customer service agents, but can you afford it?
Why Apple Business Chat will be Important for Your Customer Experience
This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.
The True Cost of Poor Customer Service
Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.
Summary of Twitter’s Customer Service Report
Our takeaways from the Twitter report of Customer Service on their platform. Customers’ service Tweets are increasing faster than companies can respond.
Everyone deserves a Human Connection in Customer Care
Richard Shapiro’s book “The Endangered Customer: 8 Steps to Guarantee Repeat Business” covers the personal and human touch in customer relations.
The True Cost Of Organically Expanding Your Customer Service Team
While growing organically is a great sign for a company, there are many expenses beyond salary you’ll need to consider.
Preparing Your Support Team for the Holidays
Best practices, strategies and tips for preparing your customer service team for Black Friday and Cyber Monday during the holiday shopping season
Tips to Reduce Cost of Shipping for eCommerce Brands
Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.
How Customer Service Teams Can Avoid Staffing Challenges Ahead of the Holidays
As the holiday season approaches, a record number of workers are quitting their jobs. Customer service teams, too, are starting to feel the hiring crunch.
How Fintech Companies Can Keep Their Customer Service Competitive
Many fintechs are still struggling to perfect their customer service. Fine-tuning their customer support offerings can turn this challenge into an opportunity.
How Fitness and Wellness Brands Can Survive Supply Chain Headaches in the New Year
Home gym equipment sales have skyrocketed during the pandemic. Learn how can you adjust your supply chains to address spikes.
Why Greeting Card Brands Need to Embrace the E-Commerce Boom
Greeting card brands are revamping their offerings to keep up with the rise of e-commerce. To drive revenue, brands can follow these strategies.
What Brands Need to Know About Twitter's New Shopping Tools
Social commerce is expected to skyrocket in the coming years. To capitalize on this trend, Twitter is developing new features - Here's what brands should know.
4 Best Practices to Reduce Ecommerce Returns and Exchanges
Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.
Part 3 of 5: Digital Customer Service Champions — Brands Leading the Way
A look at 4 companies that are championing various areas of mobile and social customer service through better and stronger relationships.
7 Questions to Ask Before Starting A Customer Service Team
Your company is growing and it is time to consider how much help you need. Find out the biggest questions you need to answer to determine if now is the time.
Customer Feedback Analysis
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