Special Offer for Flexible Holiday Staffing
50% off for the first month
Clear your ticket backlog and transform social comments into conversions
Smarter Call Deflection
Reduce call volume and shift callers to self-service and messaging
Automatic Customer Insights
Real time insights from all your channels on one platform
Chatdesk connects to all your favorite tools
24 Free CX E-mail Templates
TikTok Ads Checklist for E-Commerce Marketers
Schedule a Free Demo
9 Refund Email Templates Every Customer Service Team Needs On Standby
Learn how to reply to customers gracefully on their refund status with these customizable response templates.
5 Cool Ways Ecommerce Brands Are Using QR Codes for Advertising and Customer Service
The use of QR codes skyrocketed due to the COVID-19 pandemic. Brands should know that these QR codes can be tools to boost their marketing and customer service.
How to Choose the Best CRM Software for Your Business
How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships
Top Shopify Customer Support Apps for Customer Service Teams
Having thoughtful customer support can empower your Shopify business. Here are some customer-facing apps to help you thrive in Shopify’s evolving marketplace.
Why You Don’t Need to Offer Free Returns
Due to the ongoing supply chain constraints, returns will cost brands. To keep up, brands will need to formulate efficient return policies.
8 Tips for Managing Ecommerce Returns
Have high return rates? Here are a few returns management tips to help your eCommerce business handle the impact.
5 Live Chat Software for E-commerce Shopify Stores & Small Businesses
An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.
Tips to Reduce Cost of Shipping for eCommerce Brands
Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.
4 Underrated Benefits of Outsourcing Your Customer Service
Beyond saving time and money, there are other benefits to reap when outsourcing your customer service.
How CX Teams Can Meet Email Response Time Expectations Year-Round
Learn what it takes for eCommerce businesses to meet customers' standards and optimize the customer support strategy to exceed expectations.
How to Build a Sophisticated Customer Support Strategy on TikTok
Brands want to build their presence on TikTok, but often overlook a key aspect on the platform: customer support. Here’s how you can build a strategy around it.
How many customer service reps per customer do you need?
Learn how to use the Erlang model to calculate how many customer service agents you need.
A Review of the Shopify Fulfillment Network and How It Works
The Shopify Fulfillment Network is Shopify's in-house fulfillment program designed for its third-party sellers. Here's what you need to know about it.
The True Cost of Poor Customer Service
Upsetting customers can be more costly than losing one sale. Here’s how to make sure you’re not damaging your reputation permanently.
What Brands Need to Know About Twitter's New Shopping Tools
Social commerce is expected to skyrocket in the coming years. To capitalize on this trend, Twitter is developing new features - Here's what brands should know.
7 Questions to Ask Before Starting A Customer Service Team
Your company is growing and it is time to consider how much help you need. Find out the biggest questions you need to answer to determine if now is the time.
What Brands Need to Know About YouTube’s Upcoming Shopping Features
YouTube sees Livestream shopping as the future of its commerce ambitions. Given that YouTube has 2.29 billion users, brands need to be paying attention.
The True Cost Of Organically Expanding Your Customer Service Team
While growing organically is a great sign for a company, there are many expenses beyond salary you’ll need to consider.
Customer Feedback Analysis
Trends & Insights