Customer Support

As the holiday season approaches, a record number of workers are quitting their jobs. Customer service teams, too, are starting to feel the hiring crunch.

If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.

For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.

Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.

Best practices, strategies and tips for preparing your customer service team for Black Friday and Cyber Monday during the holiday shopping season

Our predictions on 5 future service features that will enhance your customer experience: Facebook Messenger to become the next WeChat for customer service...

A look at 4 companies that are championing various areas of mobile and social customer service through better and stronger relationships.

Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.

This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.

Expansions typically come with hidden costs. You may know for a fact that you need more customer service agents, but can you afford it?

How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships

An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.

Neal Taparia, founder Imagine Easy Solutions (IES), shared with us some of his key learnings about building a customer success program.

As a small player yourself, you should seek to align yourself with a provider as nimble as you are.

Only 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.

Here is a summary of our key takeaways from The Empathy Engine — Turning Customer Service Into a Sustainable Advantage.”

Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.

A recent CCW survey of customer support leaders highlighted that by 2020 artificial intelligence/chatbots will save businesses $8 billion per year.