7 Best Practices for Customer Service Training and Quality Assurance
If you want your business to have exceptional customer service and strong customer relationships, here are some tips for training and QA of new support agents.
How Customer Service Teams Respond to COVID-19 Shipping Delays
For customer service teams, answering questions about coronavirus can be tricky. To keep customers updated, customer service teams can offer an apology letter.
4 Best Practices to Reduce Ecommerce Returns and Exchanges
Online retailers can use these strategies to reduce return rates, manage exchanges, improve customer experience, and reduce hassle.
Preparing Your Support Team for the Holidays
Best practices, strategies and tips for preparing your customer service team for Black Friday and Cyber Monday during the holiday shopping season
Part 2 of 5: The Future — Our Prediction on 5 Social/Mobile Features to Redefine Customer Service
Our predictions on 5 future service features that will enhance your customer experience: Facebook Messenger to become the next WeChat for customer service...
Part 3 of 5: Digital Customer Service Champions — Brands Leading the Way
A look at 4 companies that are championing various areas of mobile and social customer service through better and stronger relationships.
3 Myths Around Effective Customer Support on Social Media and Mobile
Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.
Why Apple Business Chat will be Important for Your Customer Experience
This feature has the potential to revolutionize the customer experience by seamlessly connecting support, search, payment, and real-time order tracking.
Part 3/6: Scaling support — The True Cost of Organically Expanding Your Customer Service Team
Expansions typically come with hidden costs. You may know for a fact that you need more customer service agents, but can you afford it?
How to Choose the Best CRM Software for Your Business in 2020
How to choose the best CRM platform for your business. A Customer Relationship Management platform, or a CRM, is a place where you manage customer relationships
5 Live Chat Solutions that Complete Your Service to Sales Pipeline
An insightful selection among plenty live chat solutions out there where small businesses could be happy and grow with.
5 Customer Success Tips Learned on the Job
Neal Taparia, founder Imagine Easy Solutions (IES), shared with us some of his key learnings about building a customer success program.
Why Growing E-Commerce Brands Should Use Boutique Outsourcers
As a small player yourself, you should seek to align yourself with a provider as nimble as you are.
The Pros and Cons of Chatbots
Only 34% of respondents stated they would be comfortable using chatbots in an online retail situation. Most customers don’t want chatbots.
5 Takeaways for Empathy in Customer Experience
Here is a summary of our key takeaways from The Empathy Engine — Turning Customer Service Into a Sustainable Advantage.”
Part 2/6: Scaling Support — Growing Your Customer Service Team: Organic vs. Outsourcing Expansion
Regardless of the path you choose, investing time into your team and ensuring they feel supported is necessary to provide support to your customers.
3 Key Takeaways For Launching A Successful Chatbot
A recent CCW survey of customer support leaders highlighted that by 2020 artificial intelligence/chatbots will save businesses $8 billion per year.