Trends & Insights

Looking to expand the functionality of your ecommerce store? Here are 10 of the best ecommerce apps you need to check this year.

In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.

Dive into the conversation with Chatdesk as we sit down with social media executive Peyton Dix to hear her story and experiences as a marketing leader.

Learn how to make your customers keep coming back for more with these seven customer retention marketing strategies and examples.

Want to learn how to increase customer lifetime value? Here is a list of seven strategies you can use today to grow your LTV per customer.

Learn the similarities and differences between Klayvio vs Attentive, and learn how to use them to supercharge your customer experience.

Looking to learn how to lower customer acquisition costs this year? Here are 10 ways to reduce CAC and great sustainable growth in 2023.

Can't decide if you should go with Gorgias vs Kustomer? In this article, we'll put them to the test and show you how to maximize your CS efforts with Chatdesk.

Learn the similarities and differences between Gorgias vs Zendesk, and learn how you use Chatdesk to supercharge your customer experience.

Dive into the conversation with Chatdesk as we sit down with marketing executive Amy Elisa Jackson to hear her story and experiences as a marketing leader.

Business owners may view customer service as a place to scale back spending - research shows that customer service is critical in recession-like environments.

Shopify Markets is a new feature that can provide the platform’s sellers access to an abundance of international opportunities. Here’s what you need to know.

Customer retention metrics are the parameters businesses use to measure how well you’re retaining customers; these are the top 8 you need to pay attention to.

Virtual shopping through metaverses is the next big thing for the fashion industry. Learn how you can capitalize on this trend with smart hiring.

Growing evidence suggests chatbots don’t work most of the time. What will work? Human support, learn how in this article.

Items left behind in the cart are sales lost. Reconnect with your customers with these 10 abandoned cart email examples and tips.

If you’re paying $3 - $5 per customer service phone call, you’re overpaying. Learn how IVR can help you save money.

3 popular integrations you need to streamline your e-commerce business and free up time to focus on business essentials and future growth.