Grow your revenue with 1:1, proactive outreach on social, email, and SMS.
Clear your ticket backlog and transform social comments into conversions
Smarter Call Deflection
Reduce call volume and shift callers to self-service and messaging
Automatic Customer Insights
Real time insights from all your channels on one platform
Chatdesk connects to all your favorite tools
24 Free CX E-mail Templates
TikTok Ads Checklist for E-Commerce Marketers
Schedule a Free Demo
Trends & Insights
10 best ecommerce apps to grow your online store
Looking to expand the functionality of your ecommerce store? Here are 10 of the best ecommerce apps you need to check this year.
CX for the holidays: What ecommerce brands should prioritize
In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.
Tips to Reduce Cost of Shipping for eCommerce Brands
Brands need to figure out how to make shipping costs cost-effective and create a strategy that increases sales and goes easy on the bottom line.
How Pandemic Era Brands Can Turn Their New Product Launches Into Digital Events
Brands increasingly want to turn product launches into digital events. To execute successfully, they will need effective digital marketing strategies.
Product Recommendation Quizzes for Selling E-commerce Products
Rather than rely on customers to sift through products on their own, quizzes can offer the right product directly in front of consumers.
How Fitness and Wellness Brands Can Survive Supply Chain Headaches in the New Year
Home gym equipment sales have skyrocketed during the pandemic. Learn how can you adjust your supply chains to address spikes.
Why Greeting Card Brands Need to Embrace the E-Commerce Boom
Greeting card brands are revamping their offerings to keep up with the rise of e-commerce. To drive revenue, brands can follow these strategies.
7 Ways to Create a Winning Public Relations Campaign for an E-commerce Brand
An innovative public relations campaign can help brands stand out in a crowded marketplace and drive high-quality traffic to their pages.
Holiday Sell-Outs: The Metrics Brands Should Review After the Holidays
For e-commerce brands, the end of the holiday season means analyzing their year-end marketing efforts. To do this, they need to know which metrics to analyze.
5 Ways for Fitness and Nutrition Brands to Capitalize on New Year’s Resolutions
Fitness brands receive a wave of new customers every New Year. Getting those clients to uphold their resolutions until the end of the year is the challenge.
The Season of Giving: Creative Ways to Gift to Customers
Giving Christmas gifts strengthens a company's relationships with its clients. Here are some best practices for easier corporate gifting this holiday season.
How Brands Can Keep Up With Fast-Moving Retail Trends
The retail industry is flooded with new digital trends. Here are a few of the major online shopping trends from the past year.
[Webinar] Happy Hour to Help You Avoid the Ecommerce Holiday Hangover
Brands and retailers of all sizes are challenged to meet customers where they are and adapt to the new way of serving customers.
CX Tools to Turn the Holiday Rush into Revenue
To manage their customer interactions, brands are investing in customer experience technology.
Greeting Card Brands Can Hop on These Digital Trends to Drive Massive Sales in 2022
Many greeting card companies are pivoting their products into something entirely new. Here's what brands can do to not miss out on the future of greeting cards.
How Subscription Companies Can Reduce Customer Churn
Nearly 40% of customers cancel their new year subscriptions after 90 days. For subscription brands to succeed, effectively managing this customer churn is key.
Why You Don’t Need to Offer Free Returns
Due to the ongoing supply chain constraints, returns will cost brands. To keep up, brands will need to formulate efficient return policies.
How Fitness Brands Can Generate More Profit with an Affiliate Program
The best affiliate marketing strategies in the fitness niche are community-driven. Here are some notable considerations you should make before building one.
Customer Feedback Analysis
Trends & Insights