Social Media

In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.

Dive into the conversation with Chatdesk as we sit down with social media executive Peyton Dix to hear her story and experiences as a marketing leader.

Providing an excellent customer experience on social media will provide significant results for your brand.

Practical tools to prepare for the future of customer service on social media.

Not only is social media a great way to connect with potential and current customers, but it's also an invaluable tool for providing customer care.

Learn how to create a customer care strategy on social media that helps you easily drive sales.

Almost every major social platform, from Snapchat to TikTok, now lets you set up a storefront on their app. Use these strategies to optimize checkout.

Product tagging on Instagram is a more direct way for consumers to share your content and increase the likelihood of conversion.

If approached correctly, comments can help you get more exposure on your posts, build tighter relationships with customers, and discover insights.

Although the cost of an ad on TikTok is expensive some brands insist that the right ad on TikTok sees higher conversion than on any other platform.

Meta—the rebranded company that owns Facebook, Instagram, and WhatsApp—is betting that the future of commerce lies in social messaging.

To take advantage of TikTok's 1 billion active users e-commerce brands can tap into these activities.

Mastering social media is a craft - especially when it comes to responding to comments. Get best practices in here.

In order to maximize your social advertising dollars, you can't set your campaign and forget it. Keep testing - and start with these tactics first.

Learn how to respond to a customer complaint with grace.

Social content moderation is a must for e-commerce brands - start with these six best practices.

Learn why you should be moderating your social comments to drive revenue for your business.

Food recipes or products that go viral on TikTok also translate into purchases. Brands need some handy strategies to capture that same energy on the platform.