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CX for the holidays: What ecommerce brands should prioritize
In this Zendesk Q&A, we discuss what’s different this year, how to cut through the noise, and how to prepare your social and customer support teams for success.
Part 4 of 5: Make Social Customer Service Seamless by Using Your Company’s Brand Voice
If your company’s marketing makes your product sound hip and your customer service emails, chats or tweets sound cold or legalistic, you’ve got a problem.
What's the impact of the iOS 14.5 Update on Advertisers and Marketers?
Apple has been continuously introducing new features to improve user privacy and give users more control by reducing the data collection of Ad Networks
How Pandemic Era Brands Can Turn Their New Product Launches Into Digital Events
Brands increasingly want to turn product launches into digital events. To execute successfully, they will need effective digital marketing strategies.
How Ecommerce Brands Can Set Up Storefronts in Popular Facebook Groups
As part of its push into e-commerce, Facebook is integrating virtual storefronts into Groups. Learn how you can set up storefronts in popular Facebook Groups.
How Health and Wellness Brands Can Go Viral on #FitTok
Health and wellness has become so huge on TikTok that it has spawned its nickname: FitTok. Here's how brands can maximize this new fitness trend.
How Wedding Brands Can Use Facebook Advertising to Target Newly Engaged Couples
Facebook's ad targeting system is better-equipped than other social media platforms. By utilizing it, wedding brands can easily find newly-engaged couples.
What Brands Need to Know About Twitter's New Shopping Tools
Social commerce is expected to skyrocket in the coming years. To capitalize on this trend, Twitter is developing new features - Here's what brands should know.
Holiday Sell-Outs: The Metrics Brands Should Review After the Holidays
For e-commerce brands, the end of the holiday season means analyzing their year-end marketing efforts. To do this, they need to know which metrics to analyze.
How Brands Can Prepare for the Livestream Shopping Boom on Major Social Platforms in 2022
Social media companies are investing in their Livestream shopping technology. Brands need effective strategies to utilize this growing trend in online shopping
How Mented Cosmetics Increased Their Social Media Conversion Rate Through 24/7 Customer Support
Increase conversions on Social Media like Facebook, Instagram and Twitter by 10%+ with 24/7 customer support and 70% faster responses with Chatdesk
How Brands Can Increase Revenue by 62% Using Snapchat for Business
Snapchat's savvy use of augmented reality (AR) helps brands drive sales and reduce return rates. Here are some strategies to utilize Snapchat's AR function.
Part 2 of 5: The Future — Our Prediction on 5 Social/Mobile Features to Redefine Customer Service
Our predictions on 5 future service features that will enhance your customer experience: Facebook Messenger to become the next WeChat for customer service...
Generate hype for your launch like “Supreme” with the new Instagram Drops feature
Instagram is cashing in on the product drop model through its new feature, Drops. Here are some strategies to help brands utilize it effectively.
The Future of Mobile and Social Customer Service: Part 1
There are over 1 billion monthly active users each for Facebook Messenger, SMS, and WhatsApp. Take a look at more key industry trends and analysis.
#Engage 2016 pt 2 — Social media marketing
Here is part 2 of our recap of last month’s Socialbakers Engage 2016 conference. Part 1 was about social customer care and part 2 covers social media marketing.
Build Your Community on Instagram With the “Add Yours” Sticker
Instagram's new "Add Yours" sticker offers brands a way to create more collaborative communities. Here's how they can properly utilize this latest feature.
#Engage 2016 pt 1 — Social customer care
Our key takeaways on social customer care from the Socialbakers Engage 2016 conference. Private messages on Facebook are now five times the volume of wall post
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