What's the impact of the iOS 14.5 Update on Advertisers and Marketers?
Apple has been continuously introducing new features to improve user privacy and give users more control by reducing the data collection of Ad Networks
Part 2 of 5: The Future — Our Prediction on 5 Social/Mobile Features to Redefine Customer Service
Our predictions on 5 future service features that will enhance your customer experience: Facebook Messenger to become the next WeChat for customer service...
3 Myths Around Effective Customer Support on Social Media and Mobile
Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.
5 strategies for handling a crisis on social media
A talk by Dennis Owen, Group Manager Social Media for Cathay Pacific Airways, on crisis management using social media applicable to any organization.
#Engage 2016 pt 2 — Social media marketing
Here is part 2 of our recap of last month’s Socialbakers Engage 2016 conference. Part 1 was about social customer care and part 2 covers social media marketing.
Part 4 of 5: Make Social Customer Service Seamless by Using Your Company’s Brand Voice
If your company’s marketing makes your product sound hip and your customer service emails, chats or tweets sound cold or legalistic, you’ve got a problem.
Increase Your Social Media Conversion Rate with Chatdesk
Increase conversions on Social Media like Facebook, Instagram and Twitter by 10%+ with 24/7 customer support and 70% faster responses with Chatdesk
The Future of Mobile and Social Customer Service: Part 1
There are over 1 billion monthly active users each for Facebook Messenger, SMS, and WhatsApp. Take a look at more key industry trends and analysis.
7 Best Practices for Facebook and Instagram Comment Moderation
Social media comment moderation for Facebook and Instagram can be time consuming. Here are best practices for responding and driving more sales