Part 2 of 5: The Future — Our Prediction on 5 Social/Mobile Features to Redefine Customer Service
Our predictions on 5 future service features that will enhance your customer experience: Facebook Messenger to become the next WeChat for customer service...
3 Myths Around Effective Customer Support on Social Media and Mobile
Most support calls over 8 minutes are generally seen as a bad customer experience. In general, many people would assume chat/social handle times to be lower.
#Engage 2016 pt 2 — Social media marketing
Here is part 2 of our recap of last month’s Socialbakers Engage 2016 conference. Part 1 was about social customer care and part 2 covers social media marketing.
#Engage 2016 pt 1 — Social customer care
Our key takeaways on social customer care from the Socialbakers Engage 2016 conference. Private messages on Facebook are now five times the volume of wall post
5 strategies for handling a crisis on social media
A talk by Dennis Owen, Group Manager Social Media for Cathay Pacific Airways, on crisis management using social media applicable to any organization.
The Future of Mobile and Social Customer Service: Part 1
There are over 1 billion monthly active users each for Facebook Messenger, SMS, and WhatsApp. Take a look at more key industry trends and analysis.
Part 4 of 5: Make Social Customer Service Seamless by Using Your Company’s Brand Voice
If your company’s marketing makes your product sound hip and your customer service emails, chats or tweets sound cold or legalistic, you’ve got a problem.
7 Best Practices for Facebook and Instagram Comment Moderation
Social media comment moderation for Facebook and Instagram can be time consuming. Here are best practices for responding and driving more sales