Scaling Support

Case Studies

How Thinx Scaled Their Social Support On TikTok with Chatdesk Teams

Thinx overcame their challenges with social media comments and helped to drive sales by engaging TikTok users and moderating their messages at scale.

How a Shark Tank Brand Effectively Scaled Customer Support and Increased Email Conversions by 15%

FitFighter receives a high volume of email inquiries that are tough to keep up with. Here's how they transformed that challenge into increased email conversion

How a Fintech Scaled Customer Support While Guaranteeing Data Privacy and Security

Financial technology provider HMBradley turned to Chatdesk Teams to improve customer satisfaction, drive signups, and grow deposits.

Healthy Meal Kit Company Increases Conversions on Social Ads During the Pandemic

Factor, a healthy meal kit company, grew during the COVID-19 pandemic. This growth brought along a CX challenge but also an opportunity to drive sales.

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How High-end Retailer SSENSE Strategically Solves CX Volume During Peak Seasons and Holidays

To supplement their existing team and clear the ticket backlog during sales and the holiday season, SSENSE needed a flexible, on demand solution. 

How Chatdesk Matched Fable's Unique Brand Voice From Day One

Fable Pets wanted to be able to offer 24/7 customer support and social media monitoring across Zendesk email, Facebook and Instagram comments

Plant-Based Nutrition Brand Vega, Uses Chatdesk to Scale Their Support Efficiently

Being the #1 brand of plant-based protein powders brought customer support challenges for Vega. Here's how they overcame their problems efficiently.

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