Customer Support

Learn what it takes for eCommerce businesses to meet customers' standards and optimize the customer support strategy to exceed expectations.

The summer months are typically slow for winter apparel brands. There are creative ways, however, for them to boost customer traffic during the warm season.

Shopify’s new Linkpop tool lets you create your own shoppable link-in-bios. We’ll give you a brief look at the platform’s new feature, plus its pros and cons.

Will offering free samples to customers actually get more people to buy products? Read more.

Shopify has countless choices in its theme store, which can be overwhelming. Here are some tips to help you find the right one for your brand's storefront.

The Shopify Fulfillment Network is Shopify's in-house fulfillment program designed for its third-party sellers. Here's what you need to know about it.

Brands want to build their presence on TikTok, but often overlook a key aspect on the platform: customer support. Here’s how you can build a strategy around it.

In this article, we cover when it does and doesn't make sense for small businesses to outsource customer support.

When everyone else is scaling back on growth initiatives, it could be your opportunity to stand out.

Beyond saving time and money, there are other benefits to reap when outsourcing your customer service.

Not sure how to write an apology letter to a customer? In this article, we'll give you all the email templates you need for writing apology letters.

When the average salary for a customer service representative in the U.S. is $35,000 a year, running your own call center in-house can feel expensive.

Get 4 e-mail templates you can send out to customers when their order is delayed due to production issues.

Get 6 shipment delay apology letter templates when the weather isn't cooperating.

Dropshipping lets you freely experiment with your business, but you could also lose control over other aspects. Here, you'll learn about its pros and cons.

Having thoughtful customer support can empower your Shopify business. Here are some customer-facing apps to help you thrive in Shopify’s evolving marketplace.

Learn how your e-commerce store can deliver great customer service.

Virtual customer service assistants sound great as a temporary solution, but finding and hiring the right person is where it takes craft.