Customer Support

In this article, we'll go over the best practices for how to respond to Instagram comments (the right way) and give some examples from popular brands.

Learn how to respond to a customer complaint with grace.

Learn why you should be moderating your social comments to drive revenue for your business.

Learn how to use the Erlang model to calculate how many customer service agents you need.

Customer service representative’s duties and job description is much more expansive — and a lot of customer support no longer happens over the phone.

Jayme Bartolomeo is our featured Chatdesk Expert of the Month. Meet Jayme!

The best affiliate partner networks in the fitness niche are community-driven. Here are some notable considerations you should make before building one.

The use of QR codes skyrocketed due to the COVID-19 pandemic. Brands should know that these QR codes can be tools to boost their marketing and customer service.

It’s no secret TikTok has become a major driver of e-commerce sales. Get practical how-to's on increasing your TikTok views.

Customer retention metrics are the parameters businesses use to measure how well you’re retaining customers; these are the top 8 you need to pay attention to.

Younger people remain a growing demographic for greeting card businesses. To effectively reach this audience, TikTok is a powerful platform brands can leverage.

Have high return rates? Here are a few returns management tips to help your eCommerce business handle the impact.

Get tips to drive excellent customer service - even on social media.

Customer satisfaction score or CSAT is one way your business can keep a tab on brand loyalty, customer success, and drive business growth.

Growing evidence suggests chatbots don’t work most of the time. What will work? Human support, learn how in this article.

Items left behind in the cart are sales lost. Reconnect with your customers with these 10 abandoned cart email examples and tips.

If you’re paying $3 - $5 per customer service phone call, you’re overpaying. Learn how IVR can help you save money.

eCommerce shoppers spent $27 billion on products they first discovered on social media. Learn how to sell your products on social media to drive revenue.