Scaling Support

Looking to expand the functionality of your ecommerce store? Here are 10 of the best ecommerce apps you need to check this year.

Learn how to make your customers keep coming back for more with these seven customer retention marketing strategies and examples.

Dive into the conversation with Chatdesk as we sit down with social media executive Peyton Dix to hear her story and experiences as a marketing leader.

Jayme Bartolomeo is our featured Chatdesk Expert of the Month. Meet Jayme!

Leading beauty brand OLAPLEX, used Chatdesk to scale in new languages and during peak periods

Discover what a customer engagement platform is and the best tools on the market right now that can help you improve your overall customer experience.

Don't know how to respond to negative reviews? Here are seven negative review response examples and templates you can use to win back customers.

Want to learn how to increase customer lifetime value? Here is a list of seven strategies you can use today to grow your LTV per customer.

A VoC program helps you stay close to customers. It's not only a critical pillar for business success, it's a business differentiator.

Looking to learn how to lower customer acquisition costs this year? Here are 10 ways to reduce CAC and great sustainable growth in 2023.

Learn how thousands of businesses use an outsource customer service platform to automate their customer support and improve customer retention.

Customer retention metrics are the parameters businesses use to measure how well you’re retaining customers; these are the top 8 you need to pay attention to.

Get 6 shipment delay apology letter templates when the weather isn't cooperating.

Learn how to use the Erlang model to calculate how many customer service agents you need.

Learn how to reply to customers gracefully on their refund status with these customizable response templates.

In order to maximize your social advertising dollars, you can't set your campaign and forget it. Keep testing - and start with these tactics first.

Items left behind in the cart are sales lost. Reconnect with your customers with these 10 abandoned cart email examples and tips.

Maximize your ecommerce sales by using our proven abandon cart email templates. Learn how to recover lost sales and increase customer retention.